Data Protection
Privacy Policy
Last Updated: April 28, 2025
Welcome to Binx AI. We take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
Introduction and Your Control
Binx AI is committed to protecting your privacy and giving you control over your data. This Privacy Policy explains what information we collect, how we use it, and most importantly—how you maintain full control. By using Binx AI, you agree to this policy.
Information We Collect
We collect only what's necessary to provide you with an exceptional AI assistant experience:
Account Information:
•WhatsApp phone number (your unique identifier)
•Name (as provided through WhatsApp)
•Email address (optional, only if you provide it for notifications or support)
•Country and timezone (to personalize your experience)
Your Conversations and Content:
•Messages you send to Binx AI (text, voice notes, commands)
•Files and media you share (images, videos, PDFs, audio)
•Your interaction history to provide context-aware responses
•Conversation embeddings (mathematical representations that help us understand context and personalize your experience—you can request deletion anytime)
Usage and Analytics:
•Features you use and how often (search, reminders, downloads, etc.)
•Token consumption to manage your daily limits and credits
•Engagement metrics (streaks, points, activity patterns)
•Technical diagnostics (error logs, performance data) to maintain service quality
Payment Information:
•Credit balance and transaction history
•Payment amounts and currency (payment card details are handled by our secure payment processor—we never see or store your card information)
Technical Data:
•Device type, browser, and language preferences (for dashboard access)
•IP addresses (for security and fraud prevention only)
How We Use Your Information
Your data serves one primary purpose: making Binx AI work better for you.
Service Delivery:
•Provide AI-powered responses and complete your requests
•Remember conversation context for more relevant answers
•Execute features like web search, media downloads, reminders, and content generation
•Process payments and manage your credit balance
Personalization:
•Tailor responses based on your preferences and conversation history
•Adjust for your timezone when setting reminders
•Build a memory of your interactions to improve relevance over time
•Track engagement to reward loyal users with streaks and points
Service Improvement:
•Analyze usage patterns to enhance features and fix bugs
•Monitor performance to ensure fast, reliable service
•Identify and prevent abuse, fraud, and security threats
Communication:
•Send important service notifications (credit updates, token limits)
•Remind you about streaks and engagement milestones (you can opt out)
•Respond to support requests
•Share updates about new features (with your consent)
Your Control Over Your Data
YOU have full control over your information. Here's what you can do:
Access Your Data:
•View your conversation history, usage stats, and transactions through the web dashboard anytime
•Request a complete copy of all your data in machine-readable format
Delete Your Data:
•Request deletion of specific conversations or your entire account at any time
•Deletion is permanent and processed within 30 days
•Email privacy@usebinx.com with deletion requests
Control Your Experience:
•Opt out of engagement nudges through dashboard settings
•Unsubscribe from promotional emails via the unsubscribe link
•Update your email and notification preferences anytime
•Manage your conversation embeddings—request deletion if you prefer not to have personalized memory
Data Portability:
•Export your data to take it elsewhere
•We provide data in JSON format for easy transfer
How Long We Keep Your Data
Different types of data have different retention periods:
Active Account Data:
•Your profile, messages, and settings remain accessible while your account is active
•Conversation history and personalized memory help provide better service over time
•You can delete any of this data at any time by contacting us
Temporary Data:
•Uploaded media files (images, videos) are stored for up to 90 days then automatically deleted
•Cached responses and processing data are cleared regularly
•One-time verification codes expire immediately after use
Transaction Records:
•Payment history is retained for accounting and legal compliance (typically 7 years as required by law)
After Account Deletion:
•Most data is deleted within 30 days of your deletion request
•Some information may remain in backups for up to 90 days before permanent removal
•We may retain anonymized analytics data that cannot identify you
•Legal obligations may require us to keep certain records longer
Service Providers and Third Parties
To deliver Binx AI's features, we work with trusted service providers. Your data is shared only as necessary:
AI Processing:
•Your messages and media are processed by advanced AI services to generate responses
•These providers operate under strict data protection agreements
•We do not allow our AI providers to use your data to train their general models
Communication Platform:
•WhatsApp Business API transmits your messages (operated by Meta/Facebook)
•Review Meta's WhatsApp Business privacy policy for their data handling practices
Payment Processing:
•Secure payment processors handle credit purchases
•Payment card details go directly to processors—we never see or store them
•We receive only transaction confirmations and payment status
Infrastructure and Storage:
•Cloud storage providers host your uploaded files and media
•Database services store your account information securely
•All providers use encryption and maintain SOC 2 / ISO 27001 compliance
Analytics and Monitoring:
•Error tracking services help us identify and fix bugs quickly
•Performance monitoring ensures the service runs smoothly
•No personal identifiable information is shared beyond what's necessary for diagnostics
External Content:
•When you request content from external platforms (YouTube, Instagram, TikTok, etc.), your request may be processed through intermediary services
•We don't control these platforms' privacy practices—review their policies separately
Important:
•All service providers are contractually bound to protect your data
•We conduct regular security assessments of our partners
•We never sell your personal information to anyone
How We Protect Your Information
Security is our top priority. We implement multiple layers of protection:
Encryption:
•All data transmitted between you and our servers uses HTTPS/TLS encryption
•Stored data is encrypted at rest in our databases
•Payment information is encrypted end-to-end by payment processors
Access Controls:
•Strict authentication required for all admin access
•Role-based permissions limit employee access to user data
•All administrative actions are logged with timestamps and IP addresses
•Multi-factor authentication for team members
Infrastructure Security:
•Regular security updates and patches
•Rate limiting to prevent abuse and attacks
•Automated threat detection and monitoring
•Regular third-party security audits
Data Minimization:
•We collect only what's necessary to provide the service
•Temporary data is automatically purged
•You can request deletion of data you no longer want stored
Important Notice:
•While we implement industry-leading security measures, no system is 100% secure
•We cannot guarantee absolute security against all possible threats
•We will notify you of any data breaches as required by law
Tekcify Auth: Your Secure Identity
Binx AI uses Tekcify Auth, our enterprise-grade authentication platform. Here's how we protect your identity:
What is Tekcify Auth:
•Tekcify Auth is our OAuth 2.0 + PKCE compliant authentication system
•It provides a unified, secure identity across all Tekcify products
•Your single Tekcify Auth account gives you seamless access to Binx AI and other Tekcify services
Authentication Data We Collect:
•Email address and verified status
•Name (first and last name)
•Profile picture (if provided)
•Linked social accounts (Google, GitHub, etc.)—we only receive your public profile information
•MFA and passkey enrollment status (not the actual secrets)
•Session and device information for security monitoring
Security Measures:
•OAuth 2.0 with PKCE prevents authorization code interception attacks
•Passwords are hashed with Argon2—winner of the Password Hashing Competition and the most secure algorithm available
•JWT tokens are short-lived and securely signed
•Multi-factor authentication (MFA) adds an extra layer of protection
•Passkey support enables phishing-resistant, passwordless authentication
•Active session management lets you see and revoke devices accessing your account
•Security activity logs track login attempts, password changes, and suspicious activity
Your Control:
•View all active sessions and sign out remotely from account.tekcify.com
•Enable or disable MFA at any time
•Connect or disconnect social login providers
•Request full deletion of your Tekcify Auth account and associated data
Data Sharing:
•Tekcify Auth shares only essential identity data with Binx AI to provide the service
•We do not sell or share your authentication data with third parties
•Linked social provider data is used solely for authentication purposes
International Data Transfers
Binx AI operates globally, which means your data may be processed in different countries:
•Our servers and service providers may be located in various countries, including the United States and Europe
•We ensure appropriate safeguards for international transfers (Standard Contractual Clauses approved by data protection authorities)
•Data protection laws vary by country, but we maintain consistent high standards everywhere
•By using Binx AI, you consent to international data transfers necessary to provide the service
Your Privacy Rights (GDPR, CCPA & More)
Depending on where you live, you may have additional rights under privacy laws:
For All Users:
•Right to access your personal information
•Right to correct inaccurate data
•Right to delete your data (with some exceptions for legal obligations)
•Right to export your data in a portable format
•Right to opt out of marketing communications
For European Users (GDPR):
•Right to restrict how we process your data
•Right to object to processing based on legitimate interests
•Right to lodge a complaint with your data protection authority
•Right to withdraw consent at any time
For California Users (CCPA):
•Right to know what personal information we collect and how it's used
•Right to know if we sell your data (we don't)
•Right to non-discrimination for exercising your rights
How to Exercise Your Rights:
•Email us at privacy@usebinx.com with your request
•We'll verify your identity and respond within 30 days (or as required by law)
•Some rights may have limitations based on legal obligations
Children's Privacy
Binx AI is not designed for children, and we take their privacy seriously:
•Our service is not intended for anyone under 13 years of age (or 16 in Europe)
•We do not knowingly collect information from children
•If you're under the required age, please do not use Binx AI
•If we discover we've collected data from a child, we'll delete it immediately
•Parents: if you believe your child has used our service, contact us at privacy@usebinx.com
Changes to This Privacy Policy
We may update this policy from time to time. When we do:
•We'll update the 'Last Updated' date at the top of this page
For significant changes, we'll notify you via:
•WhatsApp message to active users
•Email (if you've provided one)
•Prominent notice on our website
•We encourage you to review this policy periodically
•Continued use after changes means you accept the updated policy
•If you don't agree with changes, you can delete your account before they take effect
Contact Us About Privacy
We're here to answer your privacy questions and honor your rights:
•Privacy Requests: privacy@usebinx.com
•General Questions: legal@usebinx.com
•Data Protection Officer: dpo@usebinx.com
•Security Issues: security@usebinx.com
Response Times:
•Privacy inquiries: 48 hours
•Formal data requests: 30 days
•Security reports: 24 hours
Introduction and Your Control
Binx AI is committed to protecting your privacy and giving you control over your data. This Privacy Policy explains what information we collect, how we use it, and most importantly—how you maintain full control. By using Binx AI, you agree to this policy.
Information We Collect
We collect only what's necessary to provide you with an exceptional AI assistant experience:
Account Information:
•WhatsApp phone number (your unique identifier)
•Name (as provided through WhatsApp)
•Email address (optional, only if you provide it for notifications or support)
•Country and timezone (to personalize your experience)
Your Conversations and Content:
•Messages you send to Binx AI (text, voice notes, commands)
•Files and media you share (images, videos, PDFs, audio)
•Your interaction history to provide context-aware responses
•Conversation embeddings (mathematical representations that help us understand context and personalize your experience—you can request deletion anytime)
Usage and Analytics:
•Features you use and how often (search, reminders, downloads, etc.)
•Token consumption to manage your daily limits and credits
•Engagement metrics (streaks, points, activity patterns)
•Technical diagnostics (error logs, performance data) to maintain service quality
Payment Information:
•Credit balance and transaction history
•Payment amounts and currency (payment card details are handled by our secure payment processor—we never see or store your card information)
Technical Data:
•Device type, browser, and language preferences (for dashboard access)
•IP addresses (for security and fraud prevention only)
How We Use Your Information
Your data serves one primary purpose: making Binx AI work better for you.
Service Delivery:
•Provide AI-powered responses and complete your requests
•Remember conversation context for more relevant answers
•Execute features like web search, media downloads, reminders, and content generation
•Process payments and manage your credit balance
Personalization:
•Tailor responses based on your preferences and conversation history
•Adjust for your timezone when setting reminders
•Build a memory of your interactions to improve relevance over time
•Track engagement to reward loyal users with streaks and points
Service Improvement:
•Analyze usage patterns to enhance features and fix bugs
•Monitor performance to ensure fast, reliable service
•Identify and prevent abuse, fraud, and security threats
Communication:
•Send important service notifications (credit updates, token limits)
•Remind you about streaks and engagement milestones (you can opt out)
•Respond to support requests
•Share updates about new features (with your consent)
Your Control Over Your Data
YOU have full control over your information. Here's what you can do:
Access Your Data:
•View your conversation history, usage stats, and transactions through the web dashboard anytime
•Request a complete copy of all your data in machine-readable format
Delete Your Data:
•Request deletion of specific conversations or your entire account at any time
•Deletion is permanent and processed within 30 days
•Email privacy@usebinx.com with deletion requests
Control Your Experience:
•Opt out of engagement nudges through dashboard settings
•Unsubscribe from promotional emails via the unsubscribe link
•Update your email and notification preferences anytime
•Manage your conversation embeddings—request deletion if you prefer not to have personalized memory
Data Portability:
•Export your data to take it elsewhere
•We provide data in JSON format for easy transfer
How Long We Keep Your Data
Different types of data have different retention periods:
Active Account Data:
•Your profile, messages, and settings remain accessible while your account is active
•Conversation history and personalized memory help provide better service over time
•You can delete any of this data at any time by contacting us
Temporary Data:
•Uploaded media files (images, videos) are stored for up to 90 days then automatically deleted
•Cached responses and processing data are cleared regularly
•One-time verification codes expire immediately after use
Transaction Records:
•Payment history is retained for accounting and legal compliance (typically 7 years as required by law)
After Account Deletion:
•Most data is deleted within 30 days of your deletion request
•Some information may remain in backups for up to 90 days before permanent removal
•We may retain anonymized analytics data that cannot identify you
•Legal obligations may require us to keep certain records longer
Service Providers and Third Parties
To deliver Binx AI's features, we work with trusted service providers. Your data is shared only as necessary:
AI Processing:
•Your messages and media are processed by advanced AI services to generate responses
•These providers operate under strict data protection agreements
•We do not allow our AI providers to use your data to train their general models
Communication Platform:
•WhatsApp Business API transmits your messages (operated by Meta/Facebook)
•Review Meta's WhatsApp Business privacy policy for their data handling practices
Payment Processing:
•Secure payment processors handle credit purchases
•Payment card details go directly to processors—we never see or store them
•We receive only transaction confirmations and payment status
Infrastructure and Storage:
•Cloud storage providers host your uploaded files and media
•Database services store your account information securely
•All providers use encryption and maintain SOC 2 / ISO 27001 compliance
Analytics and Monitoring:
•Error tracking services help us identify and fix bugs quickly
•Performance monitoring ensures the service runs smoothly
•No personal identifiable information is shared beyond what's necessary for diagnostics
External Content:
•When you request content from external platforms (YouTube, Instagram, TikTok, etc.), your request may be processed through intermediary services
•We don't control these platforms' privacy practices—review their policies separately
Important:
•All service providers are contractually bound to protect your data
•We conduct regular security assessments of our partners
•We never sell your personal information to anyone
How We Protect Your Information
Security is our top priority. We implement multiple layers of protection:
Encryption:
•All data transmitted between you and our servers uses HTTPS/TLS encryption
•Stored data is encrypted at rest in our databases
•Payment information is encrypted end-to-end by payment processors
Access Controls:
•Strict authentication required for all admin access
•Role-based permissions limit employee access to user data
•All administrative actions are logged with timestamps and IP addresses
•Multi-factor authentication for team members
Infrastructure Security:
•Regular security updates and patches
•Rate limiting to prevent abuse and attacks
•Automated threat detection and monitoring
•Regular third-party security audits
Data Minimization:
•We collect only what's necessary to provide the service
•Temporary data is automatically purged
•You can request deletion of data you no longer want stored
Important Notice:
•While we implement industry-leading security measures, no system is 100% secure
•We cannot guarantee absolute security against all possible threats
•We will notify you of any data breaches as required by law
Tekcify Auth: Your Secure Identity
Binx AI uses Tekcify Auth, our enterprise-grade authentication platform. Here's how we protect your identity:
What is Tekcify Auth:
•Tekcify Auth is our OAuth 2.0 + PKCE compliant authentication system
•It provides a unified, secure identity across all Tekcify products
•Your single Tekcify Auth account gives you seamless access to Binx AI and other Tekcify services
Authentication Data We Collect:
•Email address and verified status
•Name (first and last name)
•Profile picture (if provided)
•Linked social accounts (Google, GitHub, etc.)—we only receive your public profile information
•MFA and passkey enrollment status (not the actual secrets)
•Session and device information for security monitoring
Security Measures:
•OAuth 2.0 with PKCE prevents authorization code interception attacks
•Passwords are hashed with Argon2—winner of the Password Hashing Competition and the most secure algorithm available
•JWT tokens are short-lived and securely signed
•Multi-factor authentication (MFA) adds an extra layer of protection
•Passkey support enables phishing-resistant, passwordless authentication
•Active session management lets you see and revoke devices accessing your account
•Security activity logs track login attempts, password changes, and suspicious activity
Your Control:
•View all active sessions and sign out remotely from account.tekcify.com
•Enable or disable MFA at any time
•Connect or disconnect social login providers
•Request full deletion of your Tekcify Auth account and associated data
Data Sharing:
•Tekcify Auth shares only essential identity data with Binx AI to provide the service
•We do not sell or share your authentication data with third parties
•Linked social provider data is used solely for authentication purposes
International Data Transfers
Binx AI operates globally, which means your data may be processed in different countries:
•Our servers and service providers may be located in various countries, including the United States and Europe
•We ensure appropriate safeguards for international transfers (Standard Contractual Clauses approved by data protection authorities)
•Data protection laws vary by country, but we maintain consistent high standards everywhere
•By using Binx AI, you consent to international data transfers necessary to provide the service
Your Privacy Rights (GDPR, CCPA & More)
Depending on where you live, you may have additional rights under privacy laws:
For All Users:
•Right to access your personal information
•Right to correct inaccurate data
•Right to delete your data (with some exceptions for legal obligations)
•Right to export your data in a portable format
•Right to opt out of marketing communications
For European Users (GDPR):
•Right to restrict how we process your data
•Right to object to processing based on legitimate interests
•Right to lodge a complaint with your data protection authority
•Right to withdraw consent at any time
For California Users (CCPA):
•Right to know what personal information we collect and how it's used
•Right to know if we sell your data (we don't)
•Right to non-discrimination for exercising your rights
How to Exercise Your Rights:
•Email us at privacy@usebinx.com with your request
•We'll verify your identity and respond within 30 days (or as required by law)
•Some rights may have limitations based on legal obligations
Children's Privacy
Binx AI is not designed for children, and we take their privacy seriously:
•Our service is not intended for anyone under 13 years of age (or 16 in Europe)
•We do not knowingly collect information from children
•If you're under the required age, please do not use Binx AI
•If we discover we've collected data from a child, we'll delete it immediately
•Parents: if you believe your child has used our service, contact us at privacy@usebinx.com
Changes to This Privacy Policy
We may update this policy from time to time. When we do:
•We'll update the 'Last Updated' date at the top of this page
For significant changes, we'll notify you via:
•WhatsApp message to active users
•Email (if you've provided one)
•Prominent notice on our website
•We encourage you to review this policy periodically
•Continued use after changes means you accept the updated policy
•If you don't agree with changes, you can delete your account before they take effect
Contact Us About Privacy
We're here to answer your privacy questions and honor your rights:
•Privacy Requests: privacy@usebinx.com
•General Questions: legal@usebinx.com
•Data Protection Officer: dpo@usebinx.com
•Security Issues: security@usebinx.com
Response Times:
•Privacy inquiries: 48 hours
•Formal data requests: 30 days
•Security reports: 24 hours
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